At Erthhaus, we aim to provide our customers with a seamless and efficient delivery experience. Please review our shipping policy for all orders placed within South Africa.

Shipping Rates and Delivery Times

Orders typically arrive within 1-5 business days. Orders to major metropolitan areas generally arrive closer to 1-3 days. Orders to outlying areas may take up to 5 business days.

Order Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Details

We deliver to both residential and business addresses throughout South Africa.

 

Please ensure that your delivery details are accurate and complete to avoid any delays.

P.O. Box Deliveries

Please note that we do not ship to P.O. boxes. Kindly provide a physical address for all deliveries to ensure your package reaches you without any issues.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery progress of your order.

Shipping Issues and Delays

While we strive to ensure timely delivery, occasionally there may be delays due to unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact our customer service team at info@erthhaus.co.za for assistance.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 2 days of delivery. Include your order number, email address, and photos of any damage. We will work to resolve the issue promptly.

Contact Us

For any questions or further assistance with your order, feel free to reach out to our customer service team at info@erthhaus.co.za. We're here to help!

 

Thank you for choosing Erthhaus. We appreciate your support in our mission to provide eco-friendly, effective laundry solutions while reducing plastic waste.