Return Policy

30-Day Money Back Guarantee

At Erthhaus, we believe in our products so much that we offer a 30-day money-back guarantee. If you're not completely satisfied with our laundry detergent sheets, you can return them for a full refund. To initiate a return, please email us at info@erthhaus.co.za with your order number and the email address used for the order.

 

Important Details:

  • We recommend starting with a single box before committing to larger bundles or subscriptions.
  • If you wish to return the product, you must cover the postage costs (tracked service recommended).
  • Once we receive the returned item, we will process your refund immediately.
  • This guarantee is only applicable on your first order of a single box or starter bundle and does not apply to multipacks or subscriptions.

Change of Mind Returns

Changed your mind? No problem! Email us at info@erthhaus.co.za with your order number and email address to cancel or begin a return.

  • If your order hasn’t shipped yet: We will issue an immediate refund.
  • If your order has shipped: Items must be returned unopened within 30 days from the delivery date. You will need to cover the postage costs.

Ordered Incorrect Item?

We’re human! Sometimes we make mistakes. Email us at info@erthhaus.co.za with your order number and email address.

  • If your order hasn’t shipped yet: We will cancel and refund your order immediately. You can then place a new order with the correct items.
  • If your order has shipped: Items must be returned unopened within 30 days from the delivery date. You will need to cover the postage costs.

Damaged Orders

If your order arrives damaged, contact us at info@erthhaus.co.za within 2 days of delivery. Include your order number, email address, and photos of the damages. We will promptly send you a replacement

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For any further questions or concerns, feel free to reach out to our customer service team at info@erthhaus.co.za. We’re here to help!